How I Work
A straightforward process: we map your workflow together, build it, then hand you the reins.
15-Minute Call
Quick chat to understand your challenges and confirm fit.
Sign & Schedule
Agree to scope, fixed price and timeline.
Deep-Dive
Schedule a session to map the process.
Build & Test
One to four weeks creating and testing.
Launch & Handover
Go live, iron out any issues, and hand over all documentation.
Get the Full Services & Pricing Guide
Get every sprint package, deliverable, and price in one comprehensive guide. Clear scope and numbers. I'll send it straight to your inbox.
Pricing at a Glance
For full details, grab the guide above.
Audit & Strategy
2-hour deep dive to map your processes and identify improvement opportunities. Report delivered in 3 business days.
Get the Full GuideAutomation Sprints
1-4 week engagements to build, test, and hand over your automations. Includes audit, docs, and post-launch support.
Get the Full GuidePlug & Play Packages
Pre-planned automations for common business processes. Fixed scope, quick turnaround, ready to deploy.
Get the Full GuideOngoing Support
Monthly maintenance and support plans to keep your automations running smoothly. No lock-in contracts.
Get the Full GuideAudit & Strategy: Know What to Fix Before You Build
In a two-hour online session, we'll map your tools live, pinpoint bottlenecks and highlight where automations deliver the biggest impact.
Your Audit Pack—complete with flowcharts and roadmap—arrives in your inbox within three business days of access.
What's Included?
- Pre-audit questionnaire so we maximise our time together
- Two-hour live session for process mapping and bottleneck identification
- Clear outline of inefficiencies and high-impact automation opportunities
- Flowcharts for every process we cover
- Concise summary of issues, gaps and risks
- Prioritised automation schedule (quick wins and longer-term plays)
- Tool and integration recommendations with cost comparisons if new tools are needed
- Email support or short follow-up call for any clarifications
Automation Sprints (1–4 Weeks)
We build, test and deliver your automations. Every Sprint starts with an Audit & Strategy session to ensure we're aligned on goals.
Choose a one-, two- or four-week engagement depending on scope and complexity.
Full pricing and package specifics are available in the downloadable guide above.
What's in All Sprints?
- Audit & Strategy session upfront
- End-to-end build of your automation(s)
- Comprehensive testing and quality assurance
- Standard Operating Procedures and step-by-step walkthrough videos
- Weekly progress check-ins (for two-week and longer Sprints)
- Two weeks of post-Sprint support
- "What's next" list of future automation ideas
Plug & Play Automation Packages
If you recognise a common business headache, these pre-defined automations are your fast track. Fixed scope, fixed price, quick turnaround. Pick what you need and get moving.
Task Management
To set up your project management platform for any repetitive tasks.
(Each package has detailed inclusions and fixed pricing in the Services & Pricing guide above.)
*Big custom tweaks beyond the standard setup will need a separate Sprint.
Ongoing Support Plans
Keep your automations running smoothly with flexible monthly support. No contracts, cancel anytime.
$299 AUD /mo
Ideal for stable systems that need occasional maintenance and monitoring.
- Up to 2 hours monthly for system monitoring, minor adjustments, and troubleshooting.
$599 AUD /mo
Perfect for growing businesses that need regular optimization and proactive improvements.
- Up to 5 hours monthly for proactive monitoring, enhancements, and strategic adjustments.
$999 AUD /mo
Designed for dynamic businesses or teams without dedicated operations staff who need comprehensive automation management.
- Up to 10 hours monthly for strategic consulting, major updates, and ongoing optimization.
Note: Tool licences (e.g. Zapier, Make.com) and any third-party API costs are on you. See guide for full T&Cs. Prices exclude GST.
Not Sure Which Service Fits?
Book a free 15-minute discovery call. We'll figure out if we're a good match and I'll share an actionable insight you can implement right away.
Book a Discovery CallYour Questions, Answered
Start with a free 15-minute discovery call. We'll discuss what's slowing you down, the tools you're using, and whether an Audit, Sprint, or Plug & Play package is the best path forward. No pressure—just clarity.
Audit & Strategy: One-off deep dive to map your processes and identify improvement opportunities. You get clarity and a strategic plan.
Automation Sprints: A 1–4 week engagement where I build your automations from scratch (audit included or discounted if already completed).
Plug & Play Automation: Fixed-scope packages for common processes like quoting or onboarding—no custom discovery required.
Many clients save 5–15+ hours weekly within the first month of a Sprint going live. The Audit delivers quick wins by showing you where to stop wasting effort. Real ROI is less stress and more time to focus on growth.
Usually, yes—but some platforms can be challenging to work with. I'll be upfront if something's not a good fit. If you need a better tool, I'll outline the pros, cons, and costs.
That's perfectly fine! I've worked with businesses using spreadsheets, email, and basic systems. We'll meet you where you are and build from there.
Absolutely—every Sprint and Plug & Play package includes SOPs, videos, and detailed walkthroughs. If your team needs additional training, we can arrange a live session (additional fee may apply).
Yes! You can add a monthly support plan to keep things running smoothly. This covers small tweaks, troubleshooting, and report updates. See Ongoing Support Plans for options.
It depends on the service:
- Audits: You'll receive your report within 3 business days after providing access to your systems and documentation.
- Sprints: 1–4 weeks, starting the Monday after project kickoff is confirmed.
- Plug & Play: Timing varies by package (detailed in the full guide).
- Ongoing Support: Monthly ongoing support as needed.
I'll confirm timelines before we start and keep you updated throughout the process.
Send me a message! I can scope custom builds, integrations, or multi-stage projects on request—but I'll always start with a clear scope and fixed price. No surprises.
Keeping your business data secure is non-negotiable:
- System logins are shared via 1Password—a secure password manager.
- Only I (Mash) will access your accounts—no subcontractors or third parties.
- Any documents or client data you share are stored securely and deleted post-project.
- I never store credit card info or sensitive personal data unless explicitly agreed for a specific purpose.
- You can revoke access at any time.